With our newly designed website, finding products is simple! We recommend using the search bar at the top of the page, where you simply enter an item name, part number or description. You’ll receive immediate suggestions or a generated results page to help narrow down the search. You also have the option to navigate the website categories.
During check out, you’ll have the opportunity to select your current location or option to change the location.
During check out, you’ll be prompted to set your order for either pickup or delivery. If delivery is selected, you’ll be asked for the delivery address.
If an item is not in stock at your preferred pickup location, please contact us or you may contact the sales center location where you’d like to pick up your order.
For your convenience, you may purchase your items with most major credit cards. If your account currently has a credit line open, you may purchase items that way as well.
During checkout, you will be asked if the order is for pickup or delivery. If it is for a delivery, you will be asked for the delivery address and the delivery date.
When logged in to your account, you have the ability to view orders to check the order status, backorders, or if your items are ready to be picked up. You will also receive notification emails regarding any order status changes.
To redeem a promotion or rebate, simply add the code into the promo code field during checkout.
If you need to change an order after it has already been created, please contact gemaire.com customer service. If it is a pickup order, you can also contact the location where the order was placed.
To view your order history, sign in or register, and click on “My Orders” and “View Order History”.
To print an invoice or recipe, sign in or register, click on “My Orders” and select the desired order and click “print”. For your convenience, after each order is complete, a confirmation email will be sent automatically.
If you receive an error when trying to purchase equipment, it is most likely due to contractual restrictions that limit us from selling HVAC equipment to unauthorized regions with some equipment vendors. If you would like to purchase HVAC equipment from Gemaire.com, please contact us directly.
We are confident that you’ll be more than satisfied with your purchase. However, if for any reason you must cancel your order, please contact Gemaire.com customer service or the location where the order was placed. If the order was already picked up at the branch, please contact the branch to cancel the order.