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Frequently Asked Questions


The GEM+REWARDS rewards program is a Customer Loyalty program that offers registered participants the opportunity to earn points for qualifying activities. Participants may redeem points for a wide variety of consumer goods and services, such as merchandise, entertainment or travel from our online catalog of rewards. From the latest in Apple products to concert tickets to airfare and hotel accommodations, GEM+REWARDS offers outstanding quality and robust selection options.

How does the GEM+REWARDS rewards program work?

Qualified Participants will be awarded points as outlined in the Program Rules. Points may be redeemed for items in our online catalog.

What are GEM+REWARDS operating dates?

GEM+REWARDS is now active. GEMAIRE, and its’ subsidiaries, reserves the right to terminate this program at any time. Award points may be redeemed up to 90 days after the termination of the program.

Who is eligible for GEM+REWARDS?

GEMAIRE customers are eligible to participate. Customer must have an online account with GEMAIRE. All Customer Accounts must remain current, without delinquency, throughout the term of this program. Current is defined as: the satisfaction of invoices by the due date noted on each invoice.

Why do you request my personal information when I enroll in GEM+REWARDS?

When enrolling, you will provide us with personal information that will only be used in relation to awarding you points in the program and fulfilling your redeemed points for merchandise. It is your responsibility to maintain the accuracy of your contact information through the "Profile" page of this website.

How do I earn GEM+REWARDS Points?

For each 1 dollar of qualified product purchases placed through Participant will earn 1 point. Qualified items will be identified on Points will be added to the Customer’s account following the end of the calendar month. Return of these qualified purchases will result in net reduction of points in the current or next period.

How do I redeem my GEM+REWARDS Points?

After earning points, login to your personal account with the email address you used when enrolling and the password you selected. After you’ve logged in, click the “Shopping” tab in the top menu to browse or search the online catalog or click “My Account” to update your profile, view available points, awarded points, points spent and item details on your redeemed points. You will also be able to access the Gem+Rewards store for clicking “Redeem Points” from your Dashboard on

When you have located the item you wish to redeem points for, you may checkout right away or add more items to your online award shopping cart. Finally, update or confirm the shipping address and your rewards will soon be on their way!

Do I have to calculate shipping and tax?

The shipping and tax for each item is included in the points and is based upon your personal delivery location information you provide. You will be able to add items to your Wish List and know exactly what it will take to achieve your goal!

How long will it take for my rewards to arrive after redeeming points?

Order delivery time varies; most products are delivered within 7-10 business days. While some items may arrive in as little as 3-5 business days, this is not typical and will depend upon the vendor of the product and their shipping methods.

Important! Do NOT use P.O. Boxes for product delivery. Many carriers will not deliver to a P.O. Box and will likely result in product return and delay of your shipment.

What if I need to return a defective product?

Contact Award Headquarters via the Contact Us form on this website for return instructions.

How do I track the shipping status of my rewards after redeeming Points?

Log in to your personal account and click "My Account" to view details on your order status.

Can I have my rewards shipped to an address that is not in my profile?

Yes, just update the shipping address when completing your order to have awards delivered to a new address. Do NOT choose a P.O. Box address for delivery.

Who do I contact if there is a problem with my reward merchandise?

Contact Award Headquarters via the Contact Us form on this website for information.

I never received my reward product – what should I do?

If the product is flagged “shipped” on your account “My Account” page, contact Award Headquarters via the Contact Us form on this website for shipping research.

Where do I obtain warranty information?

Warranty registration forms are typically included in the product packaging.

Can I cancel an order after it has been placed?

No, all redemptions are final. Please contact Award Headquarters via the Contact Us form on this website for information on returning a defective item.