Gemaire.com will allow customers to order replacement parts and submit warranty claims electronically. This will make finding replacement parts easier, eliminate handwritten claims, streamline the drop off of broken parts at the branch, and reduce the number of processing issues.
There are two ways to begin the claim submission process. If you have already purchased the replacement part from us, locate the sales order number and proceed to Submit Claim Using an Existing Sales Order. Otherwise follow the Purchase Replacement Part instructions.
IMPORTANT: Currently, the Submit Claim option is available only for Rheem and WeatherKing units.