How do I check my order status?
When logged in to your account, you have the ability to view orders to check the order status,
backorders, or if your items are ready to be picked up. You will also receive notification emails
regarding any order status changes.
How do I change an item on an order that has already been created?
If you need to change an order after it has already been created, please contact gemaire.com
customer service. If it is a pickup order, you can also contact the location where the order was
How do I view my order history?
To view your order history, sign in, go to your account dashboard, click “Order History” in the Your
History section in the left navigation.
How can I print order details/ packing slip for my order?
To print order details or a packing slip, sign in, go to your account dashboard, click “Order
History” in the Your History section in the left navigation. Click on the order you wish to print,
once in order details. From the order details screen you choose to print the full order details, by
clicking “Print” or to click a packing slip, which excludes pricing details, click “Print Packing
How do I cancel my order?
We are confident that you’ll be more than satisfied with your purchase. However, if for any reason
you must cancel your order, please contact Gemaire.com customer service or the location where the
order was placed. If the order was already picked up at the branch, please contact the branch to
cancel the order.